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Refund and Cancellation Policy

We may in our sole discretion cancel and/or suspend any part of your services and/or with immediate effect terminate this C, in any of the following events: should we suspect fraudulent activity by you or any fraudulent activity by any third party in using or attempting to in any manner use your card and/or any part of our services provided to you; should you close your account; should you breach any of these Terms and Conditions of service; and/or should you pass away.

In the event where The Company is no longer able to provide any part of the services, then The Company may terminate this Contract subject to The Company providing The Client with written notification within a period reasonable under the then existing circumstances. In any such event, The Company shall not be obligated to provide substitute services.

You may terminate this Contract in the following manner: In the event where during the initial 30 days from date of registration, you are not satisfied with our service, then you may cancel this agreement at any time during said 30 days, subject to you providing The Company with a written notice of such cancellation. In such event you will be entitled to receive a full refund of all monies deducted from your account. Should you request cancellation of this agreement by way of written notice later than 30 days after registration, these terms and conditions will stay in full force for three calendar months after receipt of your written cancellation notice. All Cancellation notices can be sent to the email address provided above.

All outstanding monthly fees are due upon cancellation of your subscription.

You fully indemnify and keep indemnified The Company, its directors, employees, group companies, affiliates, Processing Partners, sub-contractors and agents and assignees from and against: All Chargebacks and Refunds related to any transaction processed on behalf of The Company; and any Payment Card Associations’ fines, fees penalties and assessments and acquirers’ administrative charges and any fines, fees and assessments arising from the applicable regulatory bodies related to or arising from any Chargebacks, Refunds or fraudulent Transactions.

Note that we do not sell physical goods. Should our offerings change to include physical goods the following would apply.

If you are not completely satisfied with your purchase you can return the product to The Company and we will either repair / replace it, or credit your account, subject to the terms detailed below.

Important! Nothing in this Policy is intended to limit your statutory rights in any way.

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products: package your products safely and securely for protection during transit; clearly label the return reference number on the outside of the parcel; include all parts and accessories that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

You can return an unwanted product to us at no charge, provided: it is undamaged and unused, with the original labels and stickers still attached; it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable); it is not missing any accessories or parts; you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not: a digital product; an audio or video recording or computer software; a newspaper, periodical or magazine; a foodstuff, beverage or other product intended for everyday consumption; a nursing or maternity product that has been unsealed; a beauty product or fragrance which has been used; a product which has been personalised for you or made to your specifications.

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return or refund you, if that is your preference.

Fashion and sportswear products can be exchanged for a different size or colour variation, provided that such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). We are entitled to inspect the product to validate your return.

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Assuming you return you purchase within [30 days] from delivery, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Assuming you return you purchase within [30 days] from delivery, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must inform us via email no later than 14 days after the date you receive the purchased item and you must return such item to our registered office within 14 days of notifying us that you would like to cancel your order. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our Refund and Cancelation Policy. We shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days of notifying us that you would like to cancel your order. The refund will be issued to the same payment method used for the order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to [20 working days.] Refund of orders made by bank transfer will be completed on the original bank account within [48 hours] from issuance of credit note and only after receiving the bank details from customers. Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference).

We do our best to ensure that the products we deliver to you are without defects. A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects: faults resulting from normal wear and tear; damage arising from negligence, user abuse or incorrect usage of the product; damage arising from electrical surges or sea air corrosion; damage arising from a failure to adequately care for the product; damage arising from unauthorized alterations to the product and where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.